Integration Steps

BigCommerce is a popular e-commerce platform. Here's how to add your Cloudpresser AI chatbot:

Method 1: Using Script Manager

The easiest way to add your chatbot to BigCommerce is by using the Script Manager:

Get your chatbot code:
- Go to your Cloudpresser AI Chat dashboard
- Select the chatbot you want to integrate
- Click on the "View Code" or "Integration" button
- Copy the provided code snippet
Add the code to your BigCommerce store:
- Log in to your BigCommerce admin panel
- Go to Storefront → Script Manager
- Click "Create a Script"
- Enter a name for your script (e.g., "Cloudpresser AI Chat")
- Set "Location" to "Head"
- Set "Load on" to "All pages"
- Set "Script type" to "Script"
- Paste your chatbot code into the "Script contents" field
- Ensure "Script is active" is checked
- Click "Save"

Tip: The Script Manager allows you to control exactly which pages your chatbot appears on. If you only want it on specific pages, you can adjust the "Load on" setting accordingly.

Method 2: Using Theme Files

For more advanced users who want to edit theme files directly:

Edit your theme files:
- Go to Storefront → My Themes
- Click the "..." button next to your current theme and select "Edit Theme Files"
- Navigate to "templates/layouts/base.html"
- Find the <head> section
- Add your chatbot code just before the closing </head> tag
- Click "Save"

Important: If you edit theme files directly, your changes might be lost when you update your theme. We recommend using the Script Manager method instead.

Customizing for E-commerce

To make your chatbot more effective for your BigCommerce store:

Train with product information:
Upload product descriptions, FAQs, and return policies to help your chatbot answer product-specific questions.
Add order-related suggested messages:
Include suggested messages like "Where is my order?", "How do I return an item?", and "Do you ship internationally?".
Match your store's branding:
Customize the chatbot's colors and appearance to match your BigCommerce store's theme.

Troubleshooting

Chatbot not appearing on the store

Ensure the script is active in Script Manager. Try refreshing your browser cache or viewing in an incognito window.

Conflicts with other scripts

If you have other chat or support scripts installed, they might conflict with Cloudpresser AI Chat. Try temporarily disabling them to test.

Need Help?

If you're experiencing issues with the BigCommerce integration, please contact our support team at [email protected].

BigCommerce Integration Guide